FAQ
The simple version.
How the box works, when we lock the menu, and what you pay. Tap a question.
How does Build A Box work?
Two doors. Build Your Box — pick at least three Sunday meals and three Wednesday meals, then one-off or weekly. Set Calorie Plan — 1200, 1500, 1750, 2200, 2600 or 3000 kcal, fixed contents, set price, this week or four weeks paid now.
When do I need to order?
Friday 5pm UK. That locks the following Sunday and Wednesday cook. Weekly Build Your Box customers can swap next week before the same cutoff. Set Calorie Plan four-week orders are already paid; that week we pack the current menu for the calorie target you bought.
When do I get my box?
Local North East orders: Sunday and Wednesday, our drivers. Nationwide: one box on Tuesday from a national courier, with your Sunday and Wednesday meals packed together. Check your postcode on the homepage.
How much is delivery?
Local North East postcodes: £8 per week for two deliveries, Sunday and Wednesday. Nationwide: £10 per week for one Tuesday courier box. Delivery is never discounted. A four-week calorie plan adds that fee four times on the same order (£32 local or £40 nationwide) — four weeks paid, not four parcels in one go.
What’s the difference between the pay options?
Build Your Box: one-off is this week at full price; weekly is a subscription with 5% off the meals. Set Calorie Plan: this week is the set box price; four weeks is a second set-price product, one payment, not a subscription and not Appstle.
What’s in a Set Calorie Plan?
1200: 5 breakfasts and 10 regular meals (breakfast, lunch, dinner each weekday). 1500: that plus 5 snacks (1 a day). 1750: 10 snacks (2 a day). 2200: 15 regular meals and 10 snacks (1 extra meal a day). 2600: 20 regular meals and 10 snacks (2 extra meals a day). 3000: 25 regular meals and 10 snacks (3 extra meals a day). Local: Sunday and Wednesday. Nationwide: the full week on Tuesday. Four weeks is a set-price product for that same plan.
Can I pause or cancel?
Weekly Build Your Box subscriptions can be paused or cancelled anytime. A four-week calorie plan is a one-off payment, so there isn’t a sub to cancel.
What if I have allergies?
Tell us in the extras step of Build A Box. It prints on the packing slip. Contact us if you need to check an ingredient before you order.
How do I heat the meals?
They’re cooked and chilled. Reheat in the microwave or oven until piping hot. Times are on the pack.
Do you deliver to me?
Yes, across the UK. Local North East postcodes get our drivers. Everywhere else is the national courier. Use the postcode checker on the homepage.